Data requests

Spine does not currently have a one-click account or whole-store deletion control or a bulk inventory export. We review those requests by email so we can verify authority and explain the scope.

How to ask

Email [email protected] from your account email if possible. Say whether you want to access, correct, export, or delete data, and name the store concerned. Do not send a password or sensitive records in the first message.

What happens next

We check that the requester controls the account or has authority for the store. We then identify the records involved, explain what can be supplied or changed with current tools, and agree on any next action. Store inventory, staff information, item history, delivery records, and backups may need different handling. We will not treat an individual staff request as permission to delete another person's or the store's records.

We have not published a fixed response-time promise or a universal deletion schedule. If you need a record for your business, keep your own copy. Our Privacy Policy describes the data categories and current retention posture.